About us
Built to Deliver Better Home Care. With Heart, Experience, and Purpose
UnityCare Leeds is a professional and compassionate domiciliary care provider based in Leeds, regulated by the Care Quality Commission (CQC) under the Health and Social Care Act. We deliver high-quality personal care services to adults aged 18 and over in their own homes. Our approach is rooted in person-centred support, respecting each individual's dignity, identity, and aspirations.
Trusted Experience, Growing Reach
UnityCare Leeds is led by seasoned professionals and designed to operate within Leeds. We're committed to high standards, clear governance, and responsive local delivery.
Our story
How UnityCare Leeds Began
Our journey is rooted in personal experience, professional insight, and a profound commitment to bridge divides in care.
Born from Personal Experience
When our father suffered a stroke, we entered the world of domiciliary care expecting professional support and compassion. We quickly discovered a critical gap: language barriers prevented effective communication, medication instructions went ununderstood, and his recovery and dignity were compromised. This personal frustration became our catalyst.
Solving a Market Failure
We realised that mainstream domiciliary care providers could not deliver safe, effective support to individuals with complex linguistic and cultural needs. This was not negligence—it was a structural gap in the market. We committed to fixing it.
Specialist Culturally Competent Care
We founded UnityCare Leeds to deliver truly person-centred care grounded in shared language, cultural understanding, and deep knowledge of community context. Our team speaks the languages our clients need and understands their world.
Impact Across Leeds
Today, we serve families and individuals across Leeds who refuse to compromise on quality or cultural respect. We work with local councils, hospital discharge teams, and community partners to build a care system that truly serves everyone.
Our values
Our Core Values – UNITY
UNITY is defined as the alignment and cohesion across three critical areas: Linguistic & Cultural alignment, Care-to-Recovery coordination, and Organisational commitment. This is our philosophy in action.
Seamless, stress-free communication between service user and care provider in the client's native language. We end the isolation caused by language barriers and deeply respect cultural practices, dietary needs, and faith traditions.
A single, coordinated transition from hospital (acute care) back to home (reablement). Consistent support from staff who understand the recovery journey accelerates independence and prevents readmission.
A stable, loyal team of staff whose passion for cultural competence aligns with our core mission. This unified approach ensures superior retention, reliability, and quality of care for every client.
We listen with deep empathy, recognising unique challenges and communicating in each person's preferred language and cultural context.
We build trust through transparency, reliability, and respectful relationships with service users, families, and professional partners.
We champion the voices of those we support, ensuring choice, autonomy, and genuine person-centred care in every decision we make.
Our mission
Our Mission: Three Strategic Aims
We provide specialised, empathetic homecare grounded in cultural and linguistic competence. Our goal is to ensure every person is heard, respected, and supported to live with dignity and independence.
Aim 1: Establish the Benchmark for Culturally Competent Care
Become the leading specialist homecare provider in the region for minority ethnic populations—recognised by statutory bodies, GPs, and the community for unparalleled expertise in linguistic support, cultural integration, and superior clinical governance.
Aim 2: Achieve True Person-Centred Dignity & Autonomy
Ensure every service user receives care that is safe, effective, and fully respects their identity, heritage, and autonomy—eliminating anxiety, frustration, and isolation caused by generic care models.
Aim 3: Foster a Stable, Highly Skilled Workforce
Cultivate an environment where specialised cultural and linguistic skills are valued, celebrated, and rewarded—ensuring high staff retention, consistency, and reliability vital for complex post-discharge recovery.
Measurable Outcomes We Commit To
95% of care hours for non-English speakers delivered by fluent staff; 9.0+ confidence rating on post-discharge family surveys; voluntary staff turnover at 15% or less; formal partnerships with 3+ community centres within 6 months.
Our team
Meet the Leadership Team
Led by experience, united by a commitment to quality care
Arim Bibi
Director & Registered Manager
TBC
Nominated Individual
